We want what’s best for your pet
Pet insurance made simple
Pet Circle Insurance was started with a simple goal – to provide pet insurance that could empower every pet parent to pet better. Key to achieving this is our team of in-house vets, 90% of whom still work part-time in veterinary practices all over Australia.
Vets know that the biggest barrier pet parents face in giving their beloved furry friends the best possible treatment is lack of pet insurance. We’re guided by them every day to create a simple policy with the right amount of flexibility and cover to make pet insurance an affordable option for everyone with a pet.
It started with a man and his dog
Yes, it’s true. Back in 2011, our founder Mike noticed that his father had stopped buying their golden retriever’s favourite food. Turns out that Mike’s dad had injured his back and could no longer lug the 15kg food bags home from the pet store. The idea behind Pet Circle was born and the rest, as they say, is history.
Fast forward to today, and Pet Circle has become Australia’s #1 online pet store, trusted by more than 1 million pet parents to help their pets live their best lives. Pet Circle are now the experts in pets, guided every day by the expertise and experience of a team of in-house vets and a commitment to bettering the lives of pets and pet parents alike!
Customer experience and innovation is important to us
2024 Outstanding Customer Service in Pet Insurance
Won the 2024 award for customer service thanks to our Aussie-based support and seamless claims process
Most Satisfied Customers in Pet Category two years in a row
Pet Circle rated best in Canstar Blue’s pet stores review, scoring five stars for value for money, store & website layout, and overall satisfaction.
2nd Place in Retail Hospitality, Tourism and Entertainment for Last Mile Delivery
Pet Circle introduced its own logistical system of delivery vans in order to speed up the process of reaching customers during the pandemic.
Top Loyalty Program for WOW Moments
The WOW Moments initiative aims to surprise and delight our customers with ‘feel good moments’ through personalised gifts and experiences or handwritten cards that leave them smiling from ear to ear or cry tears of joy.
Best Customer Service Team. Online Customer Service Initiative of the Year for Vet Squad.
Our Customer Service team and Vet Squad focus on delivering an exceptional customer experience that is simple, surprising, personalised and pet-first.
Life at Pet Circle
Loved by customers and their pets
Billy and Jerry (his rescue ragdoll)
I took out insurance with Pet Circle late last year for my one year old rescue Ragdoll, Jerry and I'm very glad I did. I'm an anxious pet parent at the best of times, and he is our very special furbaby! Jerry had a few stomach issues and having insurance meant we didn't think twice about taking him to the Vet. We were able to give him the care he needed without worrying about what it might cost us. Pet Circle insurance were really easy to deal with and my claim was paid super quickly.
Pet Circle Employee
Manis and Pique (her Bluey)
Pique (my Bluey) and I used to get our insurance from another company. Many people warned me about the pre-existing conditions assessment when I decided to switch. But since moving to Pet Circle, we've seen significant savings. We now only pay our $150 excess once per year - with our last provider, it was $200 for every single claim! Vet visits are no longer a worry. Thanks, Pet Circle Insurance!
Pet Circle Employee
How do I know if my cat has arthritis?
There are a number of things to look out for which may indicate your cat.
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Pet Insurance 101: A Guide for new Pet-Parents
What is pet insurance? According to recent surveys carried out by Animal Medicines Australia, nearly.
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Should my cat be indoors only or outdoors?
You may have recently bought a kitten or recently adopted a cat and are now.
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Australia’s largest online pet shop
Pet Circle is trusted by over 1 million Australians to help their pets live their best lives. With a team of in-house vets to provide professional advice and guidance, Pet Circle is committed to bettering the lives of pets and pet parents alike!
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Pet prescription medication delivered to your door
Pet Circle Pharmacy makes buying pet prescription medications easy and affordable by connecting you with an Australian registered pharmacy via our website. All you need is a pen-signed prescription from your vet, and we take care of the rest.
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